Returns
Any unwanted e-liquid must be returned within 14 days of purchase with a receipt and fully sealed. Returns will not be accepted on any opened bottles whether they have been used or not. If you do not have a receipt, your transaction can be found if you are on our loyalty system if you are registered.
Any unwanted hardware must be returned within 14 days of purchase with a receipt, in the original packaging and unused.
Warranty
All hardware comes with a 1 month in store warranty. If a fault occurs within the warranty period, we will exchange like for like. However, if there are clear signs that it is not a manufacturing fault and the device has been dropped or mis-used, a refund or exchange may be denied. Proof of purchase will be required.
Using and RDA or RDTA on any device voids your shop warranty.
Outside of the 1 month shop warranty your device is covered by the manufacturer. It is your responsibility to contact the manufacture directly, however we can assist you with this.
ALL faulty hardware must be returned with its original packaging and with its charging lead if applicable.
Store Returns
If purchased through our website, all returns must be made at or returned to our South Cerney store.